Returns & Refund Policy

Returns & Refund Policy

Thank you for shopping at the Fuel Proof Ltd Online Store.

Our aim is to give you the best possible service and technical support. If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

  • You may return an item within 7 calendar days from the delivery date (as per our Terms & Conditions - Section 7)
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Tank returns: 
    • Please be aware that returning a tank will involve significant planning and cost, so please make sure you are ordering the correct tank by checking the specification, capacity and dimensions match your requirements.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the refund within approximately 5-7 days, depending on the method of payment.

 

Shipping

Customers are responsible for paying shipping costs for returning items to us. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, please contact us on 01524 850685 or by e-mailing info@fuelproofstore.co.uk.